Terms of service

OVERVIEW

Welcome to AARHA Handicrafts (“AARHA”, “we”, “us” or “our”). AARHA operates this online store and related services to provide you, our valued customer, with access to curated, handcrafted wooden products (the “Services”).

These Terms of Service (“Terms”) govern your use of our website, services, and the purchase of our products. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

SECTION 1 – ELIGIBILITY & ACCOUNTS

By using our Services, you represent that you are at least the age of majority in your jurisdiction of residence, and that the information you provide (such as name, email, billing, and shipping details) is accurate and complete.

You are responsible for maintaining the confidentiality of any account information and for all activities under your account. You may not transfer or assign your account without our consent.

SECTION 2 – OUR PRODUCTS

Our products are handcrafted, and as such, minor variations in design, texture, color, and finish are natural and part of their uniqueness. Product photos on our website are for reference only and may differ slightly from the actual product due to screen display, lighting, or the handmade nature of the item.

We reserve the right to modify product descriptions, discontinue items, or limit quantities at our discretion without prior notice.

SECTION 3 – ORDERS & ACCEPTANCE

When you place an order, you are making an offer to purchase. We may accept or decline orders at our discretion. Your order is confirmed only after payment is received and processed.

Please review your order carefully before submitting. Once an order is confirmed, cancellation requests may not always be accommodated. If we cancel or cannot fulfill an order, we will notify you at the contact details provided.

Returns and exchanges are governed by our Refund & Exchange Policy.

SECTION 4 – PRICING & PAYMENTS

  • Prices are listed in INR.
  • Prices may change without notice. The price charged will be as displayed at checkout at the time of order.
  • Prices do not include shipping charges, taxes, customs duties, or import fees (where applicable).
  • You agree to provide accurate and up-to-date payment information. By completing a purchase, you confirm that you are authorized to use the payment method provided.

SECTION 5 – SHIPPING & DELIVERY

We deliver products across [India / selected international regions]. Delivery timelines are estimates only and may vary based on location, courier delays, or external factors.

Once the product is handed over to the courier, risk of loss or damage passes to you. We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our website—including images, product designs, text, graphics, logos, and photographs—is the intellectual property of AARHA Handicrafts and protected by applicable copyright and trademark laws.

You may not copy, reproduce, modify, or use our content without our prior written consent.

SECTION 7 – HANDMADE DISCLAIMER

Each product is carefully handcrafted by artisans. As a result:

  • No two pieces are exactly alike.
  • Slight variations in size, shape, color, and finish are expected.
  • These variations are not considered defects but are part of the value of owning handcrafted goods.

SECTION 8 – THIRD-PARTY LINKS & TOOLS

Our website may include links or tools provided by third parties. We are not responsible for the content, accuracy, or practices of these third parties. Any use of such tools or links is at your own risk.

SECTION 9 – FEEDBACK & REVIEWS

If you share feedback, reviews, or suggestions with us, you grant us the right to use, display, and publish such content in connection with promoting our products and services.

You agree not to post unlawful, abusive, defamatory, or misleading content.

SECTION 10 – ERRORS & INACCURACIES

We make every effort to ensure accuracy but occasionally product descriptions, pricing, or availability may contain errors. We reserve the right to correct errors, update information, or cancel orders where necessary, including after submission.

SECTION 11 – PROHIBITED USES

You may not use our Services:

  • For unlawful purposes.
  • To misrepresent or impersonate another person.
  • To interfere with or disrupt our website’s functionality.
  • To copy, resell, or exploit our products for unauthorized commercial use.

We may suspend or terminate access if misuse is detected.

SECTION 12 – TERMINATION

We may suspend or terminate your access to the Services at our discretion if you violate these Terms. Provisions relating to intellectual property, limitations of liability, and indemnity will survive termination.

SECTION 13 – DISCLAIMER OF WARRANTIES

Our products and services are provided “as is” and “as available”. While we ensure high-quality craftsmanship, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, AARHA, its owners, employees, or partners shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, arising out of your use of our Services or products.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless AARHA, its owners, and affiliates from claims, losses, or damages resulting from your misuse of the Services or violation of these Terms.

SECTION 16 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India, with jurisdiction in the courts of Saharanpur.

SECTION 17 – CHANGES TO TERMS

We may update or amend these Terms from time to time. Any changes will be posted on our website, and your continued use of our Services after such updates constitutes acceptance of the new Terms.

SECTION 18 – CONTACT INFORMATION

For questions regarding these Terms, please contact us at:

AARHA Handicrafts
📧 Email: aarha.handicrafts@gmail.com
📍 Address: Near Salochana devi modern school Moh-mahajanan, Rampur Maniharan, Rampur Maniharan, 247451 Saharanpur UP, India
📞 Phone: 7831085485, 9805049304