Refund policy

At AARHA, each product is crafted with care and precision. We value your trust and want you to have a seamless shopping experience with us. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

  • Returns are accepted only in cases where:
    • The product delivered is damaged or defective.
    • The product is incorrect (different from what you ordered).
  • To be eligible for a return, you must notify us within 3 days of receiving your order, along with unboxing pictures/videos as proof.
  • The item must be unused, in its original condition and packaging.

2. Non-Returnable Items

As our products are handcrafted and made in limited batches, we do not accept returns in the following cases:

  • Change of mind or dislike of product.
  • Minor variations in color, texture, or finish – these are natural characteristics of handmade products and not considered defects.
  • Customized or personalized products.

3. Refunds

  • Once your return is approved and the product is received back in its original condition, we will initiate a refund.
  • Refunds will be processed to your original payment method within 7–10 business days.
  • In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

4. Exchanges

  • We do not offer direct exchanges.
  • If you wish to replace a defective or incorrect product, we will issue a replacement (subject to availability). If a replacement is not available, a refund will be processed.

5. Shipping Costs for Returns

  • If the return is due to our error (wrong/damaged item), we will bear the return shipping costs.
  • If the return is due to customer error (wrong address provided, refusal to accept delivery, etc.), the customer will be responsible for shipping charges.

6. How to Request a Return or Refund

To initiate a return or refund, please contact us at:
📧 aarha.handicrafts@gmail.com
📍 Near Salochana Devi Modern School, Moh-Mahajanan, Rampur Maniharan, Saharanpur, UP, 247451, IN

When contacting us, kindly share:

  • Your order ID
  • Pictures/videos of the product and packaging.
  • A brief description of the issue

7. Policy Updates

We may update this policy from time to time to reflect changes in our practices. Any updates will be posted on this page with the "Last updated" date revised accordingly.

✨ At AARHA, we deeply value craftsmanship and customer satisfaction. While we hope you’ll love your purchase, this policy ensures a fair and transparent process in case of any concerns.